We get it. When a student raises their hand, looking for your help, it's really tempting to jump in and provide it. Here's the thing though: in the long run this ends up making the student reliant on you and it deprives them of the chance to have an "Ah-Ha!" moment when they figure something out by making use of the available resources.
There are a lot of different kinds of resources for help in FUSE: text instructions, tutorial videos, other students; but that list really shouldn't include you. Instead, when a hand goes up, your job is to direct that student to make use of those resources so that, over time, they can build independent problem solving and help seeking behaviors.
Here is a list of those resources and some questions you can ask to help direct a student to use them:
|Level steps||Can you show me what steps you've already done?|
|Help videos||Have you watched the video? Have you watched it all the way through?|
|Other students who have done the challenge||I bet someone else in this class has done this before- have you asked them? I know ____ did this challenge last week, have you asked her? Note: this is much easier if you're using a Boss Board.|
|Searching for answers online||Have you searched on Google for answers to this problem?|
We highly recommend that you use these kinds of redirections to answer almost every kind of question you get- even for the small stuff. We find we tend to slip up on this when we're asked the simple questions: How do I take a screenshot? How do I open a file? How do I undo something xyz application? While it might seem trivial to provide direct answers to these kinds of questions, it's so important that you don't. Doing so sends the signal that you are the quickest and most efficient source for answers in the class.